CATEGORIESFAQ - Frequently Asked Questions
Welcome to the section dedicated to answers to the most frequently asked questions from our customers!
Here is a list of questions we are frequently asked:
No, you can buy the products you prefer without registering;
Yes, with the innovative MyBank system, you can make a transfer in real time directly from your bank's home banking portal.
Yes, including Islands and Sardinia.
The estimated delivery times are 24 hours throughout Italy, excluding some remote areas, the islands and Sardinia. All hard to reach areas typically require 48h from delivery to the courier.
In these cases it is important to remember to collect the package by adding the wording "WITH CONTROL SUBJECT", in this way it will be possible to ensure that the express courier assumes his responsibilities. If there are signs of tampering, photograph the package with your smartphone before opening it and send us the photos.
Check that the package sealing tape, decorated with the Brichome logo, has not been cut or replaced with another packaging tape, we use a personalized tape to guarantee delivery. If there are signs of tampering, photograph the package with your smartphone before opening it and send us the photos.
By law, the Consumer (as defined within the Sales Agreement) has the right to withdraw from the purchase contract within 14 days of receiving the product, so don't worry, contact us at e-commerce@brichome.it and we will organize the collection of the product at the address indicated during checkout.
As provided for by Article 54-bis of the Consumer Code, you may also exercise your right of withdrawal by using the dedicated procedure available on our website at https://www.brichome.it/en/recesso/ or through the Orders section in your customer account.
Simply enter your order number and email address, then confirm the information to proceed with the withdrawal request.
Don't worry, contact us at e-commerce@brichome.it indicating your order number, we will check the status of your payment and we will unblock the status of your order if necessary.
No problem, contact us at e-commerce@brichome.it indicating which information needs to be changed and the order number.
Check that you have "Javascript" activated on your browser (How do I activate Javascript on my browser? http://enable-javascript.com/it/), if the problems persist, contact us and one of our operators will provide you with assistance to complete your purchases successfully.
