Delivery times and methods for your purchases

During your purchase process, you can choose between the following delivery methods:

Home delivery

We will deliver your purchases only and exclusively in Italy, by trusted couriers and/or shippers. We reserve the right not to accept orders for delivery to islands or remote locations. We do not ship to post office boxes and in the localities of Livigno, Campione d'Italia, and Vatican City. Depending on the type of courier chosen, delivery times can vary from 24h to 72h, disadvantaged locations, smaller islands, Sicily, Sardinia and Southern Italy also typically require an additional 24h. By selecting an Express delivery type (BRT PRIORITY) deliveries are guaranteed by the courier within 24-48h following the collection of the goods at the Brichome warehouse. Same-day delivery is guaranteed if the order is completed by 12.30

Brichome.it entrusts your purchases to professionals

Brichome.it makes use of the services of professional express couriers with decades of experience. Discover our couriers and their services

The shipping methods with BRT are:

Express Service: this service allows you to receive your shipment within 24-48 hours of collection of the shipment.
Priority Service: thanks to the Priority service, you can receive your shipment by 12:00 on the day following the day of collection, with no weight or volume limits. This service is available in around 3,000 Italian locations. Shipments to Sardinia, Sicily and Calabria are delivered by 12:00 on the second day after collection.

Fercam is the transport service we rely on for the delivery of voluminous parcels, for the quality of the care placed in the products during transport. Shipping times are longer than 1-2 days. With Fercam, we offer two types of shipping:

National Shipping FLEX: guaranteed delivery in 2-3 working days.
If the product is very bulky and delicate, the type of shipment is at the discretion of Fercam

In principle, the choice of a carrier such as Fercam is ours. We carry it out independently, if we verify that the product may be very heavy/bulky and easily damaged by BRT. Find all the details on home delivery in our conditions of sale.

Collection at the Brichome store

By selecting this delivery method for your purchase, we will notify you by e-mail of the date and time from which your purchases will be available for collection at our store. There are no additional costs for this delivery method. You will have to go to the point of sale with the printout of your order and a valid identification document, if requested. Upon collection, we will ask you to sign a sheet certifying delivery, of which we will leave you a copy. Your purchases will remain in storage at our point of sale for 90 (ninety) working days from the date they were made available for collection. After this term, we will have the right to terminate the relevant Contract, of which we will notify you by e-mail, and we will refund the amount spent. Find all the details on home delivery in our conditions of sale.

Whichever delivery method you choose

The carrier will be responsible for delivering it to the house number indicated on the street level; Brichome reserves the right to charge additional costs for services such as: delivery to the floors, porterage, assembly, etc. Delivery is guaranteed only if the shipping address is easily accessible via driveways, where the courier's vehicles can arrive without problems . The costs for additional services are to be assessed on a case-by-case basis depending on the specific conditions; for deliveries to floors or under special conditions, contact us to receive a delivery quote. Furthermore, you can always check the status of the through the tracking code that will be sent to you by mail following the purchase. Any change in the status of your order will be promptly communicated to you by e-mail at the address indicated during checkout. Also for this modality, the in-depth information and conditions can be found in ours conditions of sale.

Shipment tracking

At the time of purchase, we will send you a code and instructions for tracking your shipment via email. Through the BRT or FERCAM courier website, it is possible to use the shipment identification code to know the status of your shipment in real time and follow your package at every step. A useful service to keep up to date and to keep track of delivery times.

Brichome.it takes care of your purchases

All purchases made on Brichome.it are treated with the utmost care by our staff. Our products are individually checked and screened to ensure a quality product free from defects. Furthermore, when they are provided, the products will be kept inside the original packaging, if the latter proves not to guarantee sufficient protection, in our opinion, it will be further coated.

Withdrawal with reserve

Accept the goods with reserve it is the customer's right (many couriers are reluctant to accept the collection with reserve, as they have to respond directly to the damage). If one of the parcels delivered to you has obvious external damage, we invite you to report the COLLECTION WITH RESERVE on the document signed to the courier; the WITHDRAWAL WITH RESERVE cautions you and allows you to be reimbursed if your purchases are damaged. The delivery of the products will take place at the address indicated in your order. Any additional services to standard delivery (such as, for example, fast delivery, floor delivery, delivery by appointment), where available, can be purchased when completing your order, which will indicate the additional costs. The costs for additional services are to be assessed on a case-by-case basis depending on the specific conditions; for deliveries to floors or under special conditions contact us to receive a delivery quote.