CATEGORIES
At Brichome we have a philosophy: “Offer the customer a complete and efficient service”. Precisely for this reason we have summarized our services in 5 points:
Pre-sale
The customer who wishes to have a personalized quote will only have to request it using the appropriate form. The quote will be processed and sent within a few hours.
Do you simply want some information instead? Stop by our store and ask our technicians, they will be able to answer all your questions or doubts.
Or you already know how it works, but you want to understand how to install the robot in your garden? We offer free home inspection services, to create a tailor-made quote for the robot, the cost of installation and how to carry out theinstallation in the fastest and most functional way.
Pre-installation
Following the inspection and detailed mapping of the garden, before installation, we study the garden plan to find the best solution for the robot to work in the garden. Thus guaranteeing effective and worry-free work.
Installation
On installation day, we bring the robot and installation tools, with a plan already defined to create the perimeter system. After pulling the cables, we will carry out a check to verify that the robot can enter and exit correctly, that it addresses any critical points in the garden in the best possible way, and we will refine the system. Furthermore, we will carefully explain to you how to set working hours and how to manage it, so that you can be totally autonomous.
After-Sales
Does the system or robot have any problems? We will be with you within 24/48 hours to resolve it as quickly as possible.
Spare parts will no longer be a problem. Even after years our robots Mcculloch by Husqvarna and Gardena have every replacement part and all updates to the robot's internal software.
Yes, but how important is the After-Sales service?
As in other fields, relying on a professional and competent assistance service is very important:
- In the event that the robot presents a problem of any nature, the assistance service must give an answer to the customer to resolve it as quickly as possible
- In the event of problems with the robot or problems in the system, the Assistance Center must proceed with the repair or replacement of any damaged parts.
- It must provide spare parts for the robot that has been installed for the years following the sale and must provide any software updates that the parent companies distribute subsequently.
Winter maintenance
Once the cutting season is over, we come directly to your home, collect the robot and bring it to our centre until the first spring cut. In this period, we will do a check-up of the mechanical and electronic parts of the robot, towe will update the software and keep the battery in optimal condition in an environment at a constant temperature, to avoid damage that could compromise its life.
